l899 Help FAQ: Security, Support and Account

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l899 Help FAQ: Account Security

Most trouble starts with passwords, so getting account security right first is the wisest move

How should the password be?

Use a password of at least 8 characters; avoid names, birthdate or simple numbers, as many Dhaka users use them similarly

• Mix uppercase letters, lowercase letters and numbers to form a password
• Do not reuse the same password elsewhere
• Change it every few months

What happens if 2FA is enabled?

With two-factor authentication, login is stronger; if the phone is available, the code must match to login, blocking unknown devices

How to keep login information secure?

Do not share OTP or passwords with anyone, especially when using open WiFi at a rickshaw ride, office, or tea shop

Account locked, what to do?

l899 Login Guide Try again; if it Data security and l899 Guide

Many think data security means only

What data is being stored?

Usually name, contact information

Why is encryption needed?

Encryption makes data hard to

Secure connection on the login page

• Important information kept on separate
• If unusual activity occurs, warnings issued
• What information can you view?

Account, settings and payment history can be

l899 Payment Page You can also review What to do if suspicious activity

Unknown login detected?

Change your password immediately, then sign out of all active sessions, especially if another phone is logged in.

How to contact support?

When problems occur, note the screen text and device type; send it for faster help.

How to avoid suspicious links?

Only stay on the official page; avoid unknown short links, forwarded messages and suspicious APK files.

If you need more

l899 Help Page

See, then Direct contact Do Payment questions Bangladeshi users'

How long to process with bKash?

Usually everything finishes within a few minutes if the mobile number and correct instructions are provided.

Do Nagad and Rocket work similarly?

Generally similar, but each method's verification steps may differ, so read the instructions carefully now.

Do Nagad and Rocket work similarly?

Generally similar, but each method's verification steps may differ, so read the instructions carefully.

Why show BDT?

For Bangladeshi users using Taka money is easy it also helps understanding the calculation

Need more help?

Check the FAQ first; if nothing matches, inform the l899 team, and if needed, view the APK